This necklace is just for hearing from your passed on relatives. You can obviously pick who you want to hear from but other relatives could come through. It’s not that the item doesn’t work, it will. Some spirits just feel the need to push their way to you in order to communicate.
To use this item you place it under your pillow and go to bed as you would normally. They come to you in dreams and they are really there. For some people they will wake you up and stand there and talk. It all depends on the spirit.